Using the platform.
Calendar, payments, payouts, reporting, billing — anything about Razored on the floor. One business day or faster, faster during shop hours.
support@razoredtech.com →
Support
Get help. From people who run shops, too.
Razored is built by operators — and supported by them. Email us and you’ll get a real human who knows how the product works on the floor, not a script-following ticket queue.
How to reach us
Three inboxes, three reasons.
Operators, press, investors.
Multi-shop operator looking to migrate? Brand interested in a design-partner slot? Press, investors, integrations — start here.
getintouch@razoredtech.com →Data & privacy questions.
Questions about how we handle your data, requests under privacy law, or anything covered in our privacy policy.
privacy@razoredtech.com →
Common questions
A handful of things shops ask in the first week. If you don’t see your question here, email and we’ll answer.
Quick answers.
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01
How do I add a new provider to my shop?
From the admin portal: Settings → Providers → Add provider. They’ll get an email invite to set their schedule, services, and availability. New providers can take walk-ins immediately.
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02
I’m getting a “payment failed” notification.
Most often this is an expired card on file. Open the appointment, ask the client to update their card, then retry the charge. If the issue persists across multiple appointments, email support — we’ll check the Stripe Connect logs.
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03
Can I export my client list?
Yes. Reports → Clients → Export CSV. The export includes contact info, appointment history, and lifetime value. Operators retain full ownership of their client data — see our privacy policy for the operator-vs-client data distinction.
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04
I’m coming from another platform. Can you help migrate?
Yes — we handle migration ourselves for any shop joining the platform. Email getintouch@razoredtech.com with your current platform, number of locations, and approximate client count. We’ll scope the move and confirm a timeline.
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05
What’s your refund policy?
Subscription fees are pro-rated and refundable within the first 30 days, no questions. Booking fees follow a standard payment processor refund flow — handled through the appointment record. Email support if you need help with a specific charge.
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06
Is there a status page?
Not yet. We’re a small enough team that material outages are communicated directly to active operators by email or Slack. A public status page will land before the platform opens to general availability.
If you’re in active rollout
Anchor and design partners get a more direct line. The team is small. You’ll know who’s working on what.
Direct lines for partner shops.
Direct email to the founding team.
During rollout, urgent operations questions — anything that’s blocking a shop from running its day — go directly to the founders. We respond same-day during business hours.
Standing time on our calendar.
Anchor partners have weekly 30-minute check-ins with the product team — what’s working, what’s not, what we’re shipping next. No formal agenda required.
Still stuck
A real person reads every email.
No bots, no auto-responses. Email and we’ll get back to you.